Retours
Easy returns and exchanges for your peace of mind
Return Policy Overview
30-Day Returns
Return items within 30 days of delivery for a full refund
Free Return Shipping
We provide prepaid return labels for your convenience
Quick Refunds
Refunds processed within 3-5 business days
How to Return Items
1
Request Return Authorization
Fill out the return form below or contact our customer service team
2
Pack Your Items
Pack items in original packaging with all accessories and documentation
3
Ship Your Return
Use the prepaid return label we'll email you within 24 hours
4
Receive Your Refund
Once we receive and inspect your return, we'll process your refund
Returnable Items
- Unopened food items within expiration date
- Damaged or defective products
- Wrong items shipped
- Items not matching description
- Unused promotional items
Non-Returnable Items
- Opened perishable food items
- Items past expiration date
- Custom or personalized orders
- Items returned after 30 days
- Items without original packaging
Start a Return
Refund Information
Processing Time
- • Credit/Debit Cards: 3-5 business days
- • PayPal: 1-2 business days
- • Store Credit: Immediate
- • Bank Transfer: 5-7 business days
Refund Amount
- • Full product price refunded
- • Original shipping costs refunded
- • Return shipping is free
- • No restocking fees
Note: Refunds will be processed to the original payment method used for the purchase. If the original payment method is no longer available, we'll work with you to find an alternative solution.
Need Help with Your Return?
Our customer service team is here to help with any questions about returns, exchanges, or refunds.
Email: returns@azanguefoods.com
Phone: +237 612 345 678
Live Chat: Disponible Lun - Ven: 8:00 - 17:00 GMT+1
Response Time: Within 24 hours